Do I have to create an account to be able to place an order?
Yes, Creating an account will allow you to track your orders, make returns or exchanges, view your purchase history, and manage your delivery and billing addresses.
How do I access my account if I have lost my password?
Click on the "login" space at the top right-hand of all the pages on the website. Then click on "forgotten password" and enter the email address you used to create the account, and a new password will be automatically sent to you.
PRODUCT / ORDERS
Where are your products manufactured?
All our products are 100% Made in Italy. Suits and Jackets and Trousers"nel Napoletano" in Naples. Shirts in the outskirts of Salerno and Shoes in the Beautiful village of Vinci in Tuscany
How to get the right size?
You can consult our size guide in the "What's my size?" section that you will find in the home page menu.
Is it possible to cancel an order?
Yes, you can cancel an order before shipping; In this case, you will need to contact Customer Service by mail at the following address: email@example.com. Indicating the order number and your desire to cancel the order.
How can I pay for my order?
Visa, Master Card, American Express, Shop Pay (powered by Shopify), PayPal, Apple Pay, Google Pay and Gift Cards
Is the payment secure?
Payments are totally safe, we use a Secure Socket Layer (SSL) protocol, so that the information transmitted is encrypted by software and that no third party can read it during the transfer on the network.
What are the deadlines for shipping an order?
Your garments are usually shipped the same day of the confirmation of your order, except for orders received on Friday which are shipped on the following Monday.
How do I know where my package is?
Check the email you've received at the moment of your order. You'll find the information to check your parcel. After your order is dispatched, you will receive an automated email with a track & trace number so you can easily track your package.
Will I be charged taxes and import duty for my parcel?
Shipping fees paid during checkout do not include taxes and import duties. Your parcel may be subjected to customs inspection and the assessment of duties and taxes will be in accordance with local regulations. If taxes and/or duties are incurred for your parcel, you will be responsible for covering the fees before delivery can proceed.
If taxes and/or duties are incurred for your parcel, you will be responsible
for covering the fees before delivery can proceed.
If you refuse the parcel upon delivery or if the parcel is unclaimed, the fees
incurred for the return of the parcel (duties, taxes, return fees) will be
payable by you before re-delivery can be arranged.
RETURNS & REFUNDS
How to make a return, an exchange?
To make a return, you must send an e-mail to firstname.lastname@example.org indicating the order number you desire to cancel or make a change to the order; You will then receive an email explaining the simple procedure to follow and the return label.
The order can be returned for a full refund or exchanged within 15 days, The Product must be returned in its original packaging, in its original condition, new not worn, unwashed, and with all original tags. Free order returns are limited to one return per order. Goods on discount cannot be returned or refunded.
What is the refund period?
We promise to reimburse you as soon as possible, after reception and verification of your product by our teams, the refund is credited within 30 days directly to the credit card account used for the payment of your order.
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